Privacy Policy

Effective Date: August 14, 2025

Milestone Doulas (“we,” “our,” or “us”) cares about your privacy and is committed to being open about how we collect and use your information. This policy explains what data we collect, why we collect it, and how you can stay in control. By using our website https://milestonedoulas.org or our services, you agree to this policy.

1. Information We Collect

Information you share with us:

  • Name and contact details (email, phone, mailing address)

  • Due date or service needs

  • Any details you choose to share via forms, surveys, emails, or conversations

  • Payment details (processed securely through third-party platforms like Square or PayPal — we don’t store card numbers)

Information we collect automatically when you visit our site:

  • IP address and general location

  • Browser type and device info

  • Pages viewed, links clicked, and time spent on our site

  • Referring site or ad

This information is collected using cookies and similar technologies, including Google Analytics, Facebook Pixel, and Google Ads.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide requested services

  • Schedule and manage appointments or consultations

  • Send updates, invoices, or service-related communication

  • Improve website performance and content

  • Understand how visitors use our site (analytics)

  • Deliver relevant ads on other websites and measure ad performance

  • Comply with legal obligations

3. Cookies & website preferences

Our website uses cookies to make your experience smoother, help us understand how visitors use the site, and provide basic analytics. You can manage your cookie preferences at any time through the cookie banner or the “Cookie Settings” link in the footer.

Types of cookies we use:

  • Strictly Necessary Cookies: Keep the site running and remember your privacy choices.

  • Functional Cookies: Save your preferences so you don’t have to reset them each visit.

  • Analytics Cookies: Help us understand which pages are most helpful and how the site is used.

Because your experience matters, we aim to give you control and transparency over how cookies enhance your visit.

4. Sharing Your Information

We don’t sell your personal data for money. We may share data with:

  • Service providers – such as website hosting, analytics, email, or payment processors

  • Advertising partners – such as Google and Meta, for targeted advertising (only if you’ve consented)

  • Back-up doulas or support personnel – with your consent, for service continuity

  • Legal authorities – if required by law

5. Your Rights

If you’re in the U.S.:

You can opt out of marketing emails anytime and manage cookies via our cookie settings link or your browser. California residents also have the right to opt out of the “sale or sharing” of personal information — even if it’s just for advertising purposes. You can exercise this via our cookie settings link.

If you’re in the EU/UK, you have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent at any time

  • Object to processing for marketing purposes

  • Restrict or limit processing in certain situations

  • Request a copy of your data (portability)

  • File a complaint with your local data protection authority

6. Data Security

We use reasonable safeguards such as password-protected systems and encrypted platforms where possible. No online transmission is 100% secure, but we work to protect your data.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children without parental or guardian consent.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with a new effective date.

9. Contact Us

If you have any questions or would like to exercise your rights, please contact:

Milestone Doulas
Email: sbethel@milestonedoulas.org
Phone: 361.288.8538
Website: https://milestonedoulas.org